While I reviewed the report from Ms. Argue I was kind of sad and hopeless. I thought about immediately what and how we should do. I knew we should do something differently and change, but not knew how or what.
Teresa managed her emotion much better and talked to Albert with him sitting side-by-side. They reviewed the key points together and tried to work out a plan. I am happy that Teresa dis a great job with patience and love to handle such a thing to Albert.